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Refund and Return Policy

Refund Process:

To initiate a refund, send the item to the address below and notify our customer service team. Avoid using the "refund" button or filing an appeal independently, as this may delay processing.  

Return Address

Clocksy Traders For Watches LLC  
116, Ahmed Bin Suloom, Al Baraha  
Dubai, United Arab Emirates, 226005  

Returning an Item

1. Ensure the item is unused, undamaged, and in its original packaging (including labels, tags, and box).  
2. Include the invoice/warranty card; returns without these documents will not be processed.  
3. Ship the item to the address above within 30 days of delivery.  
4. Contact customer service via email or WhatsApp to confirm your return.  

Refunds are issued only for items in original condition.  

Contact Information  

Clocksy Traders For Watches LLC
Call/WhatsApp: +447462216492 /+13073939699
Email: info@bersigarwatches.com  
Address: 116, Ahmed Bin Suloom, Al Baraha, Dubai, UAE, 226005  

Customer Service & Satisfaction Guarantee

 Response time: 12 hours via email/WhatsApp.  
30-day money-back guarantee for unused items in original packaging.  
2-year warranty for quality-related defects (repairs/replacements at no cost).  

Return FAQs 

Return Shipping: 
Customers bear all return shipping costs. Retain your shipping receipt for reference.  
No reimbursements unless required by law.  

Order Cancellation:
Orders cannot be canceled once shipped. Return the item upon delivery.  

Refund Timing:  
Refunds processed within 3–5 business days to the original payment method.  
PayPal refunds are issued the same day we receive the returned item.  

Exchanges:  
Processed in 3 business days and shipped via standard delivery.  

Return Handling Fee: 
No handling fees, but customers cover all shipping costs.  

Final Notes:
Track returns using the shipping method of your choice.  
For updates, contact customer service via WhatsApp or email.