Exchange Policy

Exchange Policy

At BERSIGAR Watches, customer satisfaction is important to us. We understand that you may occasionally wish to exchange your watch. Our exchange policy is designed to provide a clear and straightforward process while ensuring that all returned products meet our quality standards.

1. Exchange Eligibility

To qualify for an exchange, the following conditions must be met:

  1. Exchange requests must be submitted within 14 days of receiving your order.

  2. The watch must be unused, unworn, undamaged, and in its original condition.

  3. The watch must be returned in its original packaging, including the box, tags, warranty card, and all accessories.

  4. The original protective wrapping on the watch, bracelet, and clasp must remain intact. Watches with removed protective wrapping are not eligible for a standard exchange.

  5. Exchanges are subject to inspection and approval by our customer service team.

2. Exchange Shipping Fee

An $80 USD exchange shipping fee applies to all standard exchanges.

This fee covers both the courier pickup from your provided address and the shipping cost of dispatching the replacement watch to your address.

For certain remote locations, additional shipping charges may apply. Any additional charges will be communicated before proceeding with the exchange.

The exchange shipping fee is non-refundable once the applicable shipping services have been arranged or used.

3. Exchange Process

To request an exchange:

  1. Contact our customer service team via email within 14 days of receiving your order and provide your order number.

  2. Specify the watch you would like to exchange and the replacement model you wish to receive.

  3. Share a clear video of the watch from all angles, including the dial, case, bracelet, clasp, and original packaging. This allows our team to verify that the watch is unused, unworn, and in its original condition, with all protective plastic films and wrapping on the watch and bracelet fully intact and not removed.

  4. Our customer service team will review the video to assess the watch's condition and confirm its eligibility for exchange.

  5. Once the exchange request is initially approved and the applicable $80 USD exchange shipping fee is paid, we will arrange courier pickup from your provided address.

  6. The returned watch will undergo a final quality inspection upon arrival at our facility to ensure it meets all exchange eligibility requirements.

  7. Once the inspection is completed and the exchange is approved, we will dispatch your replacement watch.

Please do not return any items without prior authorization from our customer service team.

4. Exchange for a Different Model

Customers may request an exchange for a different watch model, subject to availability.

  • If the replacement watch is more expensive, the customer must pay the price difference.

  • If the replacement watch is less expensive, any applicable price difference will be handled according to the terms confirmed by our customer service team before the exchange.

  • The standard $80 USD exchange shipping fee applies.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect watch, please contact our customer service team with your order number and clear photographs or a short video demonstrating the issue.

Our technical team will review the evidence and determine the appropriate resolution under our warranty policy and applicable consumer protection laws.

If a manufacturing defect or fulfillment error is confirmed, we will arrange an appropriate remedy without charging the standard exchange fee where required.

6. Exchange Processing Time

Once the returned watch arrives at our facility, our team will inspect its condition.

Approved exchanges are generally processed within 3–5 business days after inspection, subject to replacement stock availability.

Delivery times depend on the destination and shipping provider.

7. Non-Eligible Exchanges

We may decline standard change-of-mind exchanges in the following circumstances:

  • The exchange request is submitted after the 14-day eligibility period.

  • The watch shows signs of wear, scratches, damage, or modification after delivery.

  • The original protective wrapping has been removed.

  • The original packaging or accessories are missing.

  • The returned product does not pass our quality inspection.

8. Contact Information

BERSIGAR Watches

Email: info@bersigarwatches.com

Return Address:

Office 705, 7th Floor, A Block, Al Shoala Building, Above Green House, Port Saeed, Deira, Dubai, United Arab Emirates, 232005

9. Final Notes

  • All standard exchanges require prior approval.

  • Courier pickup will be arranged by our team for approved exchanges.

  • Exchange requests are subject to product availability.

We appreciate your understanding and thank you for choosing BERSIGAR Watches.

EMPTY DOM REMOVE PROTECTOR